　Hide's Export　　: Feedback Welcome

Oct 8, 2011

Feedback Welcome

I will visit Shigefusa and Yoshikane end of this month and meet with Iizuka san and Yoshida san.

So it would be a good chance to have feedback from my customers.

Please give me feedback by e-mail and I will translate and give it to the blacksmiths.

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Terms and Conditions

All knives I sell are custom made therefore no return policy will be applied.
I will inspect the knife and send pictures before I ship to you.
So far Shigefusa and Yoshikane have made custom knives for my customers with fit and finish of a higher standard than their stock knives.
I am asking them for extra care. But still, very light scratches may occur on the on the softer iron, and this will not be considered a defect in fit and finish.

For legal reasons you must be of legal responsible age to purchase a kitchen knife.
This age is 20 years old in Japan.
I do not know the regulations in your country, but by ordering from Hide's Export, you do affirm that you will only use the knife (or knives) for its intended purpose in the kitchen, and that I will have no legal liability for a for any damage resulting from misuse or improper care after the sale of these knives to you.(misuse or improper care including: washing custom knives in the dishwasher, prolonged exposure of carbon steel to acids or water, use of kitchen knives to cut inappropriate materials, etc.)

Customers must agree to the terms and conditions before asking for a quote or putting in an order. In case of any legal dispute, the Court of Jurisdiction will be Tokyo, Japan.

The customer pays 50% of the price of the knife at the time of order, and the remainder of the price plus the shipping fee are due when the knife is ready to ship.

Payment method is Paypal.